Refund Period: Customers are entitled to request a refund within 3 days from the date of purchase or from the time their subscription is activated. This 3-day period begins immediately upon the successful completion of the purchase or the activation of the subscription, whichever comes first.

Submission of Refund Requests: To be eligible for a refund, customers must submit their refund request within this 3-day period. Any requests made after the 3-day window will not be considered for a refund.

Applicability: The refund applies to all products and services offered by Sudikshya, except for those explicitly mentioned as non-refundable. This includes digital products, subscriptions, and other services that are part of the customer’s purchase.

Condition of Refund: The product or service must be in a non-consumed or minimally consumed state to qualify for a refund. This means that customers should not have extensively used the service or content beyond what is necessary to evaluate its suitability.

Exclusions: The refund policy does not cover promotional items, discounts, or services that were provided free of charge as part of a special offer.

Scope of Refund:

• Initial Purchase or Subscription Fees: The refund policy applies exclusively to the fees paid for the initial purchase or subscription of Sudikshya’s services. This means that only the amount paid at the time of the original transaction is eligible for a refund. Any additional charges incurred after the initial purchase, such as renewal fees or add-on services, are not covered under this refund policy.

Exclusions from Refund:

• Promotional Offers: Any discounts or special offers applied during the purchase are non-refundable. If a product or service was purchased at a discounted rate, the refund will only cover the actual amount paid, not the original price before the discount.
• Bundled Services: If the purchase was part of a bundle or package deal, only the portion of the payment attributable to the core service or product may be refundable. The other components of the bundle, especially those provided at a reduced rate or as a bonus, are not eligible for a refund.

Refund Processing:

• Original Payment Method: Refunds will be processed using the same payment method that was used for the original transaction. This ensures security and consistency in the refund process. For example, if the purchase was made using a credit card, the refund will be credited back to the same credit card.
• Processing Timeframe: Once the refund is approved, it typically takes between 7-10 business days for the refund to be processed and reflected in the customer’s account. The exact time may vary depending on the processing times of the customer’s bank or payment provider. Customers will be notified once the refund has been processed, and they can expect to see the refund amount credited shortly thereafter.

Refund Amount:

Consumed or Partially Consumed Services:

• Full Consumption: Once a service or content provided by Sudikshya has been fully consumed by the customer, it is no longer eligible for a refund. For example, if a customer has completed an online course or accessed all the materials associated with a subscription, the service is considered fully consumed, and no refund will be issued.
• Partial Consumption: Even if the service or content has been only partially consumed, it may still be ineligible for a refund. Partial consumption refers to situations where the customer has accessed or utilized a significant portion of the service or content, such as viewing a large percentage of a course or downloading multiple resources. In such cases, the value of the service has already been realized by the customer, and therefore, a refund will not be provided.

Renewals and Subsequent Subscription Periods:

• Renewal Fees: Refunds are not applicable to automatic or manual renewals of subscriptions. If a customer’s subscription is set to renew automatically, it is their responsibility to cancel the subscription before the renewal date if they do not wish to continue. Once a subscription is renewed, the payment is considered final, and no refund will be offered for the renewal period.
• Subsequent Subscription Periods: Similar to renewals, any fees paid for subsequent subscription periods after the initial term are non-refundable. For example, if a customer originally subscribed for one month and then renewed for an additional month, the fees for that second month are non-refundable, regardless of whether the service was used during that period.

Promotional or Bonus Items: Any items, services, or content provided as part of a promotion or bonus offer, especially those given free of charge or at a reduced rate, are also non-refundable. These items are considered complimentary or heavily discounted and are therefore not eligible for refunds.